At ASTRYLO, we strive to provide a smooth, secure, and reliable shopping experience. Please review our Refund & Return Policy before placing your order.
Order Cancellation
Orders may be canceled within 10 minutes of purchase, provided they have not already entered processing or fulfillment.
If your cancellation is approved, a full refund will be issued to your original payment method.
Once an order has been processed or shipped, cancellation may no longer be possible. This does not affect any cancellation rights provided by applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery, where possible.
To help us review your request, please provide:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
Reporting an issue after three days does not remove any rights you may have under applicable consumer protection laws.
Returns & Exchanges
Due to our international fulfillment process, we do not generally offer voluntary returns or exchanges for change of mind, incorrect size selection, or personal preferences, except where required by applicable law.
Please carefully review product descriptions, size guidance, color options, and available product information before placing your order.
Items received damaged, defective, or incorrect remain eligible for appropriate remedies under this policy and applicable law.
Non-Refundable Situations
Refunds may not be available for:
- Change of mind, where no statutory return right applies
- Incorrect size or color selected by the customer, where no statutory return right applies
- Incorrect or incomplete shipping details supplied by the customer, subject to applicable law
- Minor color differences caused by screen or display settings
- Normal product variations that do not constitute a defect
- Damage caused by misuse, improper care, or normal wear and tear
Each request will be reviewed individually in accordance with applicable consumer rights.
Product Condition & Hygiene
For voluntary returns or exchanges that we agree to accept, clothing must generally be unworn, unwashed, and in its original condition with tags attached.
Certain intimate or hygiene-sensitive items may have additional return restrictions where legally permitted.
These restrictions do not affect your rights regarding defective, damaged, or incorrectly supplied products.
Lost or Stolen Packages
If your package is marked as delivered but cannot be located, please contact us so we can review the tracking information and assist with an investigation where possible.
You may also contact the shipping carrier or check with your local delivery office.
Responsibility for lost or missing deliveries will be determined in accordance with applicable law and the circumstances of the delivery.
Shipping Delays
Delivery estimates may vary due to:
- Customs processing
- Courier or carrier delays
- Weather conditions
- Holidays or peak shopping periods
- International shipping disruptions
We will assist with delivery-related concerns. Delays will be handled in accordance with our Shipping Policy and any applicable customer cancellation or refund rights.
Refund Processing Time
Once a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Contact Us
For questions about cancellations, returns, exchanges, or refunds, please contact:
Support Email: contact.astrylo@gmail.com
Response Time: 24–48 business hours
We are committed to reviewing customer concerns fairly and providing appropriate support.